Students completing this course will be able to: Analyze Human Relation skills in recruitment, orientation, training and evaluation. Describe the steps in effective discipline and conflict resolution . Analyze and solve case studies in all areas of hotel management and the tourism industry. Demonstrate how to effectively handle productivity, labor costs, and staffing guidelines. Apply team building strategies and groups interaction activities.
The purpose of this exam is to test a personal retention of the fundamental concepts learned in Management Principles, Introduction to Hospitality Management, Management of Food and Beverage Operations, Room Division Management. The results of this examination will be used to reevaluate the instruction and learning that takes place in the courses listed. Students successfully passing the test will receive one credit. The course is required of all students receiving a B.S. in Hotel and Restaurant Management.